Shannon H. Tufts, PhD

Shannon Howle Tufts, Albert and Gladys Coates Distinguished Term Assistant Professor of Public Law and Government, is the Director of the University of North Carolina at Chapel Hill School of Government’s Center for Public Technology. She works with local IT directors and staff on a variety of technologyrelated issues, including designing and instructing in the first local and state government-specific CIO Certification Programs in the nation. She also teaches in the Masters of Public Administration program, focusing on strategic information technology investments, research methods/statistics, and program evaluation. Her research efforts center on the public sector’s use of information technology, particularly the human factors associated with IT implementation. She has a PhD from North Carolina State University.